..................................................................................56 为首长提供事务性服务的艺术.....................................................................................................57 一、谙知本人身份.................................................................................................................58 二、作风庄重严谨.................................................................................................................59 三、动作勤快干练.................................................................................................................59 四、反应机灵敏捷.................................................................................................................60 察觉首长间矛盾的艺术.................................................................................................................62 一、察觉首长间矛盾的目的.................................................................................................62 二、容易产生矛盾的方面.....................................................................................................62 三、容易产生矛盾的班子.....................................................................................................65 四、察觉首长矛盾掌握的原则.............................................................................................66 给首长圆场的艺术.........................................................................................................................67 一、淡化情绪法.....................................................................................................................67 二、中止交锋法.....................................................................................................................69 三、支出现场法.....................................................................................................................70 有意隐秘首长分歧的艺术.............................................................................................................72 一、不主动向上级反映首长间的矛盾.................................................................................72 二、不随便在有分歧的首长间传话.....................................................................................72 三、不在背后议论首长间的矛盾.........................................................................................73 四、不把工作失误的责任推给有责任的首长.....................................................................74 协调首长关系装糊涂的艺术.........................................................................................................76 一、对影响首长团结的某些原因，秘书知道但装不知道.................................................76 二、对首长要求证实他们关系的某些事实，秘书了解但装不了解.................................77 三、对造成首长间不团结的责任该由谁负，秘书清楚，但装不清楚.............................77 四、对首长的某些自由主义，秘书听见了但装没听见.....................................................77 暗中沟通首长关系的艺术.............................................................................................................79 一、及时提醒.........................................................................................................................79 二、单独劝解.........................................................................................................................80 三、妥善弥补.........................................................................................................................82 5

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